Embark on a transformative journey within the telecommunications after-sales, install & repair arena. This survey explores the practical world of “customer alignment” during pivotal customer life cycle phases.

The telecommunication landscape is evolving, rapidly, and companies must understand and meet their customers diverse needs to remain competitive and relevant.  Telco after-sales, install and repair operations all have high impact on customer success and retained revenues but also represent a significant percentage of total company costs. ‘Customer alignment’ emerges as a major differentiator, fostering satisfaction, loyalty, and a sustainable competitive advantage, as well as reducing operational costs. ‘Customer alignment’ drivers include: An optimal mix of channels, processes, people, AI, techstack.

Our Journey Unfolds:

This survey is our collective exploration into the practices employed by telecom companies to minimize operational costs and maximize customer satisfaction by optimizing alignment with their customers during the after sales, install & repair phases of the customer life cycle.

As a participant in this narrative, your insights become part of a larger story, contributing to a deeper understanding of how telecom companies strategically leverage customer alignment. This isn’t just about numbers; it’s about the shared experience of shaping the industry’s future.

Explore key insights