Director & Management
Growth drivers 2024 >
Embark on a transformative journey within the telecommunications after-sales, install & repair arena. This survey explores the practical world of “customer alignment” during pivotal customer life cycle phases.
The telecommunication landscape is evolving, rapidly, and companies must understand and meet their customers diverse needs to remain competitive and relevant. Telco after-sales, install and repair operations all have high impact on customer success and retained revenues but also represent a significant percentage of total company costs. ‘Customer alignment’ emerges as a major differentiator, fostering satisfaction, loyalty, and a sustainable competitive advantage, as well as reducing operational costs. ‘Customer alignment’ drivers include: An optimal mix of channels, processes, people, AI, techstack.
Our Journey Unfolds:
This survey is our collective exploration into the practices employed by telecom companies to minimize operational costs and maximize customer satisfaction by optimizing alignment with their customers during the after sales, install & repair phases of the customer life cycle.
As a participant in this narrative, your insights become part of a larger story, contributing to a deeper understanding of how telecom companies strategically leverage customer alignment. This isn’t just about numbers; it’s about the shared experience of shaping the industry’s future.
Explore key insights
Discover innovative ways to streamline operations and reduce unnecessary truck rolls.
Investigate strategies to mitigate pre-install cancellations and enhance efficiency.
Explore methods to minimize low-value transactional inbound calls.
Uncover practices for sustained customer alignment and retention.
Connect with industry peers, discover untapped potential, and fortify your strategic positioning in the dynamic telecommunications landscape.
A personalised benchmark report enabling you to compare yourself with your peers in the industry.
Receive a thorough analysis of your benchmark report, presented by an expert.
Real-time access to the results of the research.
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